Frequently Asked Questions

Scheduling an appointment is easy! You can:

• Call us during business hours at our main phone number
• Book online through our patient portal 24/7
• Visit us in person at the front desk

We typically have same-day appointments available for urgent matters, and we offer early morning and evening appointments for your convenience.

Please bring the following to your first visit:

• Valid photo ID (driver's license, passport, etc.)
• Insurance card(s) and any referral documents
• List of current medications and dosages
• Medical history records from previous providers (if available)
• List of allergies and any specific health concerns

Arriving 15 minutes early helps ensure we can complete all paperwork before your appointment time.

We accept most major insurance plans, including Medicare and Medicaid. We're in-network with many providers and work with patients to maximize their benefits.

Please contact our billing department to verify your specific insurance coverage before your appointment. If you don't have insurance, we offer self-pay options and flexible payment plans.

After your insurance processes the claim, you'll receive a statement for any remaining balance. This typically takes 2-4 weeks depending on your insurance provider.

You can view and pay bills online through our patient portal, or contact our billing office if you have questions about charges or need to set up a payment plan.

We provide comprehensive healthcare services including:

• Primary care and preventive medicine
• Chronic disease management
• Annual physicals and wellness exams
• Vaccinations and immunizations
• Laboratory testing and diagnostic services
• Minor procedures and treatments

Our experienced team is dedicated to providing personalized, patient-centered care for individuals and families.

Yes! We offer secure video visits for many types of appointments. Telehealth is ideal for follow-ups, medication management, minor illness consultations, and mental health services.

You can schedule a telehealth appointment through our patient portal or by calling our office. All you need is a smartphone, tablet, or computer with internet access.

Your medical records are available 24/7 through our secure patient portal. You can view test results, visit summaries, medications, and immunization records.

If you need a physical copy of your records, you can request them through the portal or by submitting a written request to our medical records department. Some records may require a small processing fee.

Our regular office hours are:

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 2:00 PM
• Sunday: Closed

We offer extended evening hours on select days for your convenience. For urgent medical needs outside office hours, please call our after-hours line or visit your nearest emergency room.